Our Reviews and Testimonials

Welcome to UDG Services LLC, where your appliance concerns are met with professional solutions. From urgent repairs to routine maintenance, our expert team ensures your home runs smoothly. Embrace peace of mind with our prompt, reliable services tailored to your needs.

4.9 rating
295+ Google Reviews
Licensed & Insured • Veteran-Owned • Serving West Michigan
I'm so happy I chose to use UDG Services! At first I was told I couldn't get a new circuit board for my washer for 4-6 weeks but UDG was able to find me the part I needed and had it installed within 2 days! UDG gave me peace of mind and was well worth the money!
Nathan Elliot
Our Reviews and Testimonials

They arrived early, worked fast and got my washing machine working better than ever. They are absolutely fantastic 🤩

5-star reviews appliance repair service west michigan
Helena Beacom

Friendly, helpful, through, knowledgable - Chris did a great job! Services Washing machine repair, Oven repair

5-star reviews appliance repair service west michigan
Stacey Miller

Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Washing machine repair

5-star reviews appliance repair service west michigan
Matt Martinez

Very nice and informative.

5-star reviews appliance repair service west michigan
Tammy Griswold

Positive Responsiveness, Punctuality, Quality, Professionalism Services Dryer repair

5-star reviews appliance repair service west michigan
laura tomala

Greg and Team were very kind to work us into their schedule, at a time that was convenient for us, because our refrigerator sounded like it was going to take off. They were on time, professional, informative, courteous and affordable. Highly recommend and would choose them again. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Refrigerator repair

5-star reviews appliance repair service west michigan
C Beck

I don’t usually leave reviews, but WOW!!!! These folks came out to my place in Holland and totally exceeded my expectations ❤️❤️ I was SHOCKED… in a good way! Five stars ✨ obviously 🥳

5-star reviews appliance repair service west michigan
Leah Pugh

Professional, high integrity and personable. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Dryer repair

5-star reviews appliance repair service west michigan
SD O

Highly recommend! They were able to set up an appointment the day after I called. They figured out the problem and ordered the part and got the job done. Gavin was very professional. Other companies we called before calling UDG Services never got back to us.

5-star reviews appliance repair service west michigan
Jon Penhorwood

Excellent communication and excellent service!

5-star reviews appliance repair service west michigan
Luisa Contreras

Tech, was professional, knowledgeable and cordial. At the onset, I was led to believe that the cost of the service visit and diagnostic would be offset against the overall charge for service (parts and labor). That in fact was not the case. That said, their charge for the service call was not competitive with at least one other service provider that I contacted about providing repair service.UDG contacted me regarding my concern about service/diagnostic charges. Issues/problems arise in every business. How they are handled in the final analysis that counts. UDG handled my concerns quickly and appropriately. I would use them again.

5-star reviews appliance repair service west michigan
Robert Bradley

UDG Services LLC provided exceptional appliance service with impressively fast, professional and reliable repairs, standing out from others in terms of prompt washing machine repair in Muskegon. Toby was excellent to work with and we got a same day appointment which was very helpful. We will use UDG again and would highly recommend.

5-star reviews appliance repair service west michigan
Cindy Stump

Great experience from scheduling online, receiving a confirmation text, text when the technician was on the way with a picture so I knew who should be at my door, technician who arrived on time, tech quickly diagnosed the problem, made a trip to get the correct part, came back and fixed my broiler, cleaned up and left — all in 90 minutes. Excellent service start to finish! Thanks UDG! Definitely my first call whenever I need another appliance repair!

5-star reviews appliance repair service west michigan
Janice Lawrence

Jessee corrected our problems in minutes. Thank you.

5-star reviews appliance repair service west michigan
Gary Bogle

Jesse was great. Went above and beyond. Services Dryer repair

5-star reviews appliance repair service west michigan
Brooke Tonning

Definitely recommend this company. Not only were they able to come the same day, but they're extremely friendly and very professional. I wont call anyone else if I need another appliance repair done. Positive Responsiveness, Punctuality, Professionalism, Value Services Dryer repair

5-star reviews appliance repair service west michigan
Aleisha

Excellent service. Great people to work with

5-star reviews appliance repair service west michigan
Gayle VanDyke

Greg was here when said he would, and completed everything that was needed.

5-star reviews appliance repair service west michigan
Scott Stewart

Thank you so mush ,the service was excellent, and the worker was polite and efficient.

5-star reviews appliance repair service west michigan
Marcia Easton

Very responsive and knowledgeable. Courteous and professional service. Thank you! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Refrigerator/freezer repair

5-star reviews appliance repair service west michigan
Judy Hubbard

Antwan was quick, and efficient. He has the fridge fixed in no time.

5-star reviews appliance repair service west michigan
nate stadt

Greg and Chris did a great job fixing our oven. Professional, courteous and punctual. We will definitely use UDG Services in the future!

5-star reviews appliance repair service west michigan
Janet Fater

Great job. Super fast and professional!

5-star reviews appliance repair service west michigan
Annie Wolfe

They did an EXCELLENT job!!

5-star reviews appliance repair service west michigan
Rhonda Thames Smith

Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Refrigerator repair, Stove & cooktop repair

5-star reviews appliance repair service west michigan
Marie Lenoach

UDG Services LLC provides exemplary appliance repair services.Toby was out to fix my dryer and the service was prompt, thorough, and affordable. I would highly recommend UDG for their certified technicians and affordable and dependable appliance service that exceeds expectations!

5-star reviews appliance repair service west michigan
Regina Caauwe

Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Refrigerator/freezer repair

5-star reviews appliance repair service west michigan
Megan Johnson

I was so thankful to be put in touch with Greg. He called me back right away and was able to help the very next day. He spent a lot of time and effort in working on my refrigerator and even took the time to clean out the dryer while he was here. Such a great guy and a great company. I will definitely be in contact with him again! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Refrigerator/freezer repair, Service not listed

5-star reviews appliance repair service west michigan
Cooper Bradley

My ancient oven in my new house wasn't heating up. After reading all the great reviews, I decided to call UDG for their professional opinion. The oven is 35 years old, but I love the look of it and it matches the 35 year old refrigerator. I called and scheduled an appointment and Chris came out at my appointment time. He was wonderful. He explained his findings and was able to fix the issue without the need or cost of additional parts. He was personable, knowledgeable and took the time to make sure the stove and oven all functioned properly. Come to find out I had a burner that wasn't working either. All fixed now. Im so glad I found this company. I recommend them and wont hesitate to call them again if the need arises for an appliance repair. Thank you Chris and UDG.2nd call. Again, my poor old oven has failed. This time it was unable to maintain temperature and charred a cherry pie. I called UDG and again Chris and Antwon to the rescue. After their expert assessment and the reality that parts weren't available for my old girl, I think I'm going to have to be realistic and buy a new one. 35 years for this appliance was a good run. I can only wish that my new one will be as reliable. If not, I know UDG will be there to help. Services Oven repair

5-star reviews appliance repair service west michigan
Su B

Impressive service. Prompt and knowledgeable with a genuine concern to not hit your wallet to hard.

5-star reviews appliance repair service west michigan
Shawn Hoeft

Prompt service, Greg communicated with me from placing the service call up to completion. Great customer service

5-star reviews appliance repair service west michigan
Joseph Adams

Highly Recommend UDG Services. Very responsive and flexible. Their communication was top notch and service tech was very professional

5-star reviews appliance repair service west michigan
Terri Martell

What Our Customers Say...

We work hard to earn our customer's reviews and are so grateful for those who took the time to leave us a review.

Jessee diagnosed the problem with my Electrolux stackable washer and dryer. He was efficient and it allowed me to make a decision to get a new stackable washer and dryer. I was very pleased with overall experience.

5-star reviews appliance repair service west michigan
Michael Weirsma

Amazing!! Communication is excellent and everyone I came in contact with was very pleasant and professional. Would definitely recommend.

5-star reviews appliance repair service west michigan
Phil Lawrence

Jessee was very pleasant. Arrived on time. Gave me a heads up when he was on his way. Worked very efficiently. Showed me what the problem was, and explained what he had to do to fix it. Overall I was very impressed. If I have any problems with appliances in the future you will be my 1st choice.

5-star reviews appliance repair service west michigan
John Beyer

Jesse was very professional, thorough and deligent. Made sure to research every aspect of repair and or replace to give best suggestions on how to move forward.

Technician was on time and found the issue with my dryer in a timely manner. Set up a plan to correct the issue, very happy with service. I would recommend your business.

5-star reviews appliance repair service west michigan
Andrew Lucas

Greg was great to work with! He took the time to diagnose my temperamental dryer and find a good solution to my problem. Would definitely recommend them for any kind of appliance repair you may need.

5-star reviews appliance repair service west michigan
Mike Haynes

They are my heroes! I had a very urgent refrigerator freezer issue had they were able to fix my fridge Monday with the part I needed. They also charged a lot less for a service call and did a thorough diagnostic scan and figured out the problem promptly and efficiently.

5-star reviews appliance repair service west michigan
Janice Elkins

We Service Most Popular Brands of Appliances

Frequently Asked Questions

If you don't see the answer to your question here feel free to give us a call!

Will repairing my appliance void its manufacturer warranty?

In most cases, no. Using a qualified, certified technician like those at UDG Services should not void your manufacturer warranty. We follow manufacturer guidelines and use appropriate parts for each repair. If your appliance is still under manufacturer warranty, we recommend checking the terms first. Some warranties require using authorized service providers for certain repairs. We're happy to advise you on the best approach for your specific situation.

Why should I choose a Veteran-owned appliance repair company?

Military service instills values that translate directly to excellent customer service: integrity, attention to detail, commitment to the mission, and respect for the people we serve.

At UDG Services, these values shape everything we do. We show up on time, do the job right, give honest assessments, and treat your home with respect. We take pride in our work and stand behind it. When you choose UDG Services, you're supporting a Veteran-owned small business that's committed to serving the West Michigan community with the same dedication we brought to serving our country.

Why is my dryer taking so long to dry clothes?

Long drying times usually point to one of a few common issues:

  • Clogged dryer vent: This is the most common cause. Lint buildup restricts airflow and makes your dryer work harder. It's also a fire hazard—dryer vent cleaning should be done every 6-12 months.
  • Failing heating element or gas igniter: If your dryer isn't producing enough heat, clothes take longer to dry.
  • Worn drum seals: Allowing hot air to escape reduces drying efficiency.
  • Overloading: Too many items prevent proper air circulation.

If cleaning your lint trap and checking the external vent doesn't solve the problem, it's time for a professional diagnosis.

What should I expect during a service call?

We make the process as easy as possible. Here's what to expect:

Before the appointment: We'll confirm your appointment time and contact you when our technician is on the way.

During the visit: Our technician will introduce themselves, listen to your description of the problem, and thoroughly examine your appliance. They'll explain what they find and provide a clear estimate before beginning any repair work.

After the repair: We'll test the appliance to ensure it's working properly, clean up any work area, and answer any questions you have about maintaining your appliance.

With a 90%+ first-visit completion rate, most repairs are completed during this single visit.

What payment methods do you accept?

We accept all major credit cards, debit cards, and cash. Payment is due when the service is completed. We can discuss invoicing options that work for your business. We believe in making the payment process as convenient as the repair itself.

What brands do you repair?

We repair all major appliance brands, including Whirlpool, Samsung, LG, GE, KitchenAid, Maytag, Frigidaire, Bosch, Kenmore, and many more. We also service premium brands like Sub-Zero, Viking, Wolf, and Thermador.

Whether you have a basic model or a high-end built-in appliance, our certified technicians have the training and experience to diagnose and repair it correctly.

Should I repair or replace my appliance?

This is one of the most common questions we hear, and the honest answer is: it depends. Several factors come into play—the appliance's age, the cost of repair, its overall condition, and energy efficiency compared to newer models.

A helpful guideline is the 50% rule: if the repair costs more than half what a new appliance would cost, and your appliance is past the midpoint of its expected lifespan, replacement often makes more sense. But there are exceptions—a high-quality appliance might be worth repairing even at higher costs.

We'll give you an honest assessment. If we think repair isn't your best option, we'll tell you. Our goal is to help you make the right decision, not just sell a repair.

What areas do you serve?

UDG Services proudly serves homeowners and businesses throughout West Michigan. Our primary service area includes Muskegon, Grand Haven, Norton Shores, Spring Lake, Fruitport, Holland, Grand Rapids, and Kalamazoo, along with the surrounding communities.

Not sure if we serve your area? Give us a call—we're happy to help and may be able to accommodate locations outside our typical range.

Is it safe to repair a gas appliance myself?

We strongly recommend against DIY repairs on gas appliances. Gas leaks, improper connections, and carbon monoxide risks make gas appliance repair a job for trained professionals.

Our technicians are certified to work on gas ranges, ovens, dryers, and water heaters safely. They have the training to detect leaks, ensure proper connections, and verify safe operation after repairs.

For gas appliances, the risks of DIY repair simply aren't worth it. Leave this one to the professionals.

My refrigerator stopped cooling—is my food safe?

Food safety is a legitimate concern when refrigeration fails. According to food safety guidelines, perishable foods can generally remain safe for about 4 hours in a closed refrigerator that's lost power or stopped cooling. A full freezer can hold its temperature for about 48 hours (24 hours if half full).

To protect your food: Keep the doors closed as much as possible, check the temperature with a thermometer if you have one, and call for emergency repair service. We offer same-day emergency service for refrigerator failures because we know how important this is.

When in doubt about food safety, remember: when in doubt, throw it out.

How quickly can you schedule a repair appointment?

We understand that a broken appliance disrupts your daily routine, so we prioritize getting to you quickly. In most cases, we can schedule your repair within 24-48 hours. For urgent situations—like a refrigerator that's stopped cooling or a water heater that's failed—we offer same-day emergency service throughout West Michigan.

When you call or book online, we'll find the earliest available appointment that works with your schedule. Our technicians arrive during a convenient time window, and we'll contact you when we're on our way.

How long does a typical repair take?

Most repairs are completed within 1-2 hours. Simpler issues like replacing a worn belt or faulty thermostat might take less time, while more complex repairs involving major components may take longer.

Our technicians arrive prepared with common parts and tools, which helps us complete over 90% of repairs on the first visit. If a part needs to be ordered, we'll schedule a follow-up appointment at your convenience.

How much does appliance repair cost?

Repair costs vary depending on the appliance type, the specific problem, and any parts needed. Simple repairs might run under $200, while more complex issues involving major components can be higher.

Here's how we handle pricing: We charge a diagnostic fee to come out and identify the problem. If you proceed with the repair, that fee is applied toward the total cost. Before any work begins, we provide a clear, upfront estimate so you know exactly what to expect—no surprises.

We believe in transparent pricing. You'll always know the cost before we start the repair.

How long do most appliances last?

With proper care, most major appliances last 10-15 years, though this varies by type:

  • Refrigerators: 10-18 years
  • Washing machines: 10-14 years
  • Dryers: 10-13 years
  • Dishwashers: 9-12 years
  • Ovens and ranges: 13-15 years
  • Water heaters: 8-12 years

Regular maintenance can extend these lifespans significantly. An appliance in the early part of its lifespan is usually worth repairing, while one approaching the end may not be.

Do you offer same-day emergency service?

Yes, we understand that some appliance failures can't wait. A refrigerator full of food, a water heater in winter, or a kitchen with orders to fill—these situations need immediate attention. We offer same-day emergency service throughout West Michigan. Call us and let us know it's urgent—we'll do everything we can to get a technician to you as quickly as possible.

Do you offer free estimates?

We charge a diagnostic fee for service calls, which covers the technician's time to travel to your location and thoroughly diagnose the problem. This fee applies whether the issue is simple or complex—proper diagnosis is essential for an effective repair.

However, if you proceed with the repair, we apply the diagnostic fee toward your total cost. You'll receive a complete estimate before any repair work begins, giving you the information you need to make an informed decision.

Do you offer a warranty on repairs?

Yes, we stand behind our work. All UDG Services repairs are backed by warranty protection that covers both parts and labor. If the same issue recurs within the warranty period, we'll return to make it right at no additional cost.

We use quality parts and proven repair techniques because we want your appliance to stay fixed. Our 90%+ first-visit completion rate reflects our commitment to getting repairs done right the first time.

Do I need to be home for the repair?

Yes, we ask that an adult (18 or older) be present during the service call. This allows our technician to discuss the problem with you, get approval for the repair and estimate, and demonstrate that the appliance is working properly when the job is complete.

We schedule appointments during convenient time windows and contact you when we're on the way, so you're not waiting around all day.

Are your technicians certified and insured?

Absolutely. All UDG Services technicians are fully certified, licensed, and insured. Our team receives ongoing training to stay current with the latest appliance technologies and repair techniques. We're qualified to work on all major brands—from everyday household appliances to high-end models like Sub-Zero and Viking.

As a Veteran-owned business, we hold ourselves to high standards of professionalism and integrity. When our technicians enter your home, you can trust that they have the skills and credentials to do the job right.

Still have questions?

Give us a call and we can discuss your appliance issue.

Call us (231) 533-2900
West Michigan best rated appliance repair service

Get In Touch

We'd love to hear from you! Whether you have questions about our services, need an estimate for repair, or have a question about our maintenance program reach out to us via the form or any of the other listed methods.

Contact Information

Phone: (231) 533-2900

We take calls 24/7 - Emergency Service Available

Our Team is ready to fix your appliances - Call or Book today!

Greg
Jessee
Alfred
Chris