Our Reviews and Testimonials

Welcome to UDG Services LLC, where your appliance concerns are met with professional solutions. From urgent repairs to routine maintenance, our expert team ensures your home runs smoothly. Embrace peace of mind with our prompt, reliable services tailored to your needs.

4.9 rating
295+ Google Reviews
Licensed & Insured • Veteran-Owned • Serving West Michigan
I'm so happy I chose to use UDG Services! At first I was told I couldn't get a new circuit board for my washer for 4-6 weeks but UDG was able to find me the part I needed and had it installed within 2 days! UDG gave me peace of mind and was well worth the money!
Nathan Elliot
Our Reviews and Testimonials

Our service was excellent. Our refrigerator died and Jesse was at our door the next day. Thank you!

5-star reviews appliance repair service west michigan
Emily Jensen

Jess came out and carefully and quickly found the issue. Jess gave me his advice on whether to fix the problem or buy a new dishwasher which was very helpful in deciding what to do. Jess did an outstanding job! I'd call UDG again if something else needs to be looked at!! Services Dishwasher repair

5-star reviews appliance repair service west michigan
Mark Erickson (Ranger)

Fast, curious, knowledgeable.

5-star reviews appliance repair service west michigan
Christopher Durkin

ServicesWashing machine repair

5-star reviews appliance repair service west michigan
Patricia Jurcich

They saved the day!! Thank you for your excellent customer service and knowledge. Will definitely call this company again if we ever have any issues. Highly recommend!!

5-star reviews appliance repair service west michigan
Marie Bart

UDG did an amazing job repairing multiple malfunctioning appliances. Highly recommend! Services Dishwasher repair, Refrigerator/freezer repair

5-star reviews appliance repair service west michigan
Evan Bridwell

Thank you so much for your service. I really appreciated Chris and his skill and his great demeanor as he worked on my appliance and fixed it. I will definitely do business with your service in the future. God bless !

5-star reviews appliance repair service west michigan
Richard Paxson

Easy to call and schedule. Did great work. Friendly and professional. Back to doing laundry now. Washer and dryer repaired.

5-star reviews appliance repair service west michigan
Dion Stumpo

Greg was great to work with! He took the time to diagnose my temperamental dryer and find a good solution to my problem. Would definitely recommend them for any kind of appliance repair you may need.

5-star reviews appliance repair service west michigan
Mike Haynes

Joshua, Owen and Gavin were life-savers today! Other companies gave me service dates at least 5 days away but UDG took my call, scheduled a crew and had my refrigerator running in 4 hours!!

5-star reviews appliance repair service west michigan
Jo Kelley

Awesome staff and amazing services!

5-star reviews appliance repair service west michigan
B Sai

Professional and did a great job. Highly Recommended

5-star reviews appliance repair service west michigan
Derek Shineldecker

Jessee was very professional and honest. Could have ripped me off but didn’t.

5-star reviews appliance repair service west michigan
Zachary DeVries

Very knowledgeable and fantastic to work with. Our fridge is working again thanks to Greg’s help.

5-star reviews appliance repair service west michigan
Deborah Baker

They are my heroes! I had a very urgent refrigerator freezer issue had they were able to fix my fridge Monday with the part I needed. They also charged a lot less for a service call and did a thorough diagnostic scan and figured out the problem promptly and efficiently. Originally I was going to use a company in Grand Haven but they would have put me on a waiting list and might not have been able to come until October 9th. I told her sorry my situation was an emergency and that I would find somebody else to help me. I would highly recommend this company. They were fabulous!!!!!

5-star reviews appliance repair service west michigan
Janice Elkins

Chris was very prompt and professional. Got the job done and offered advice on how to keep things running smoothly.

5-star reviews appliance repair service west michigan
Vicki Halpin

Good experience. Was on time and professional. I did especially like the communication via text for the appointment reminder and their anticipated arrival time. I would use UDG Services again.

5-star reviews appliance repair service west michigan
Kevin Foster

We have utilized Greg’s service on several occasions, and have referred him to friends. He is very personable. Greg provides a variety of services capably. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Dishwasher repair, Refrigerator repair, Washing machine repair

5-star reviews appliance repair service west michigan
Karla Sherman

Very knowledgeable and thorough!

5-star reviews appliance repair service west michigan
Suzanne Barham

Great service! Prompt in scheduling and in completing competent work.

5-star reviews appliance repair service west michigan
Linda Stansberry

Honesty and straight forward diagnostic

5-star reviews appliance repair service west michigan
Tom Antioho

Awesome. Very friendly and knowledgeable. Definitely recommend

5-star reviews appliance repair service west michigan
Beth Gomez

Nick came out within 24 hours to diagnose a problem with our Bosch dishwasher. He quickly diagnosed the problem, listening carefully to the history we gave. He recommended that it would probably be more financially expedient to replace it. We asked him to recommend a brand and a place to buy it. He even looked it up online for us. He was extremely helpful and took time to listen and answer questions. Also, after being asked He told us their services. I called them back within a week to set up an appointment to get our dryer vent cleaned. He offered me the next day or day after. He came out at appointed time and did an excellent, thorough job. We were very pleased and will definitely use them again. Reasonably priced. Nick was great.

5-star reviews appliance repair service west michigan
Kathleen Weed

Appreciated being scheduled in a timely manner when I called. Receptionist/ scheduler was very congenial.Jessee was very pleasant. Arrived on time. Gave me a heads up when he was on his way. Worked very efficiently. Showed me what the problem was, and explained what he had to do to fix it. Overall I was very impressed. If I have any problems with appliances in the future you will be my 1st choice.

5-star reviews appliance repair service west michigan
John Beyer

Services Washer/dryer repair

5-star reviews appliance repair service west michigan
Tommy white

Great experience with Chris, so glad he knows just what to do with this refrigerator.

5-star reviews appliance repair service west michigan
Jan Moser

Fantastic service! I called in the evening and our tech (Greg) came the next morning. He even knocked gently on the door so he didn’t wake up my kids. He fixed my dryer quickly and even sent me a link to get a part that he recommended for the lint. I am very impressed and highly recommend using them! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Washer/dryer repair

5-star reviews appliance repair service west michigan
Todd Ellis

Owen and the crew were awesome. Timely service to get our dryer up and running again. Thank you.

5-star reviews appliance repair service west michigan
Lee Andrews

Jessee diagnosed the problem with my Electrolux stackable washer and dryer. He was efficient and it allowed me to make a decision to get a new stackable washer and dryer. I was very pleased with overall experience.

5-star reviews appliance repair service west michigan
Michael Wiersma

Very quick and professional service, would recommend! Services Dryer repair

5-star reviews appliance repair service west michigan
Justice Jackson

Greg is awesome and we will be calling him for all of our future appliance repair needs. Our freezer/fridge was starting to go out this week and we called him to troubleshoot. He quickly diagnosed the issue and told us it would not be worth paying him to fix the issue, and it would be more cost effective in the long run to replace our refrigerator. Greg was super helpful and was at our house promptly the next morning to deliver the new refrigerator we ordered and take the old one away. Highly recommend this company! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Service not listed

5-star reviews appliance repair service west michigan
Kate Miller

Antwan was professional, answered my questions, polite and checked in with his mentor. He was able to resolve the issue immediately.

5-star reviews appliance repair service west michigan
Susan Frank

What Our Customers Say...

We work hard to earn our customer's reviews and are so grateful for those who took the time to leave us a review.

Jessee diagnosed the problem with my Electrolux stackable washer and dryer. He was efficient and it allowed me to make a decision to get a new stackable washer and dryer. I was very pleased with overall experience.

5-star reviews appliance repair service west michigan
Michael Weirsma

Amazing!! Communication is excellent and everyone I came in contact with was very pleasant and professional. Would definitely recommend.

5-star reviews appliance repair service west michigan
Phil Lawrence

Jessee was very pleasant. Arrived on time. Gave me a heads up when he was on his way. Worked very efficiently. Showed me what the problem was, and explained what he had to do to fix it. Overall I was very impressed. If I have any problems with appliances in the future you will be my 1st choice.

5-star reviews appliance repair service west michigan
John Beyer

Jesse was very professional, thorough and deligent. Made sure to research every aspect of repair and or replace to give best suggestions on how to move forward.

Technician was on time and found the issue with my dryer in a timely manner. Set up a plan to correct the issue, very happy with service. I would recommend your business.

5-star reviews appliance repair service west michigan
Andrew Lucas

Greg was great to work with! He took the time to diagnose my temperamental dryer and find a good solution to my problem. Would definitely recommend them for any kind of appliance repair you may need.

5-star reviews appliance repair service west michigan
Mike Haynes

They are my heroes! I had a very urgent refrigerator freezer issue had they were able to fix my fridge Monday with the part I needed. They also charged a lot less for a service call and did a thorough diagnostic scan and figured out the problem promptly and efficiently.

5-star reviews appliance repair service west michigan
Janice Elkins

We Service Most Popular Brands of Appliances

Frequently Asked Questions

If you don't see the answer to your question here feel free to give us a call!

Will repairing my appliance void its manufacturer warranty?

In most cases, no. Using a qualified, certified technician like those at UDG Services should not void your manufacturer warranty. We follow manufacturer guidelines and use appropriate parts for each repair. If your appliance is still under manufacturer warranty, we recommend checking the terms first. Some warranties require using authorized service providers for certain repairs. We're happy to advise you on the best approach for your specific situation.

Why should I choose a Veteran-owned appliance repair company?

Military service instills values that translate directly to excellent customer service: integrity, attention to detail, commitment to the mission, and respect for the people we serve.

At UDG Services, these values shape everything we do. We show up on time, do the job right, give honest assessments, and treat your home with respect. We take pride in our work and stand behind it. When you choose UDG Services, you're supporting a Veteran-owned small business that's committed to serving the West Michigan community with the same dedication we brought to serving our country.

Why is my dryer taking so long to dry clothes?

Long drying times usually point to one of a few common issues:

  • Clogged dryer vent: This is the most common cause. Lint buildup restricts airflow and makes your dryer work harder. It's also a fire hazard—dryer vent cleaning should be done every 6-12 months.
  • Failing heating element or gas igniter: If your dryer isn't producing enough heat, clothes take longer to dry.
  • Worn drum seals: Allowing hot air to escape reduces drying efficiency.
  • Overloading: Too many items prevent proper air circulation.

If cleaning your lint trap and checking the external vent doesn't solve the problem, it's time for a professional diagnosis.

What should I expect during a service call?

We make the process as easy as possible. Here's what to expect:

Before the appointment: We'll confirm your appointment time and contact you when our technician is on the way.

During the visit: Our technician will introduce themselves, listen to your description of the problem, and thoroughly examine your appliance. They'll explain what they find and provide a clear estimate before beginning any repair work.

After the repair: We'll test the appliance to ensure it's working properly, clean up any work area, and answer any questions you have about maintaining your appliance.

With a 90%+ first-visit completion rate, most repairs are completed during this single visit.

What payment methods do you accept?

We accept all major credit cards, debit cards, and cash. Payment is due when the service is completed. We can discuss invoicing options that work for your business. We believe in making the payment process as convenient as the repair itself.

What brands do you repair?

We repair all major appliance brands, including Whirlpool, Samsung, LG, GE, KitchenAid, Maytag, Frigidaire, Bosch, Kenmore, and many more. We also service premium brands like Sub-Zero, Viking, Wolf, and Thermador.

Whether you have a basic model or a high-end built-in appliance, our certified technicians have the training and experience to diagnose and repair it correctly.

Should I repair or replace my appliance?

This is one of the most common questions we hear, and the honest answer is: it depends. Several factors come into play—the appliance's age, the cost of repair, its overall condition, and energy efficiency compared to newer models.

A helpful guideline is the 50% rule: if the repair costs more than half what a new appliance would cost, and your appliance is past the midpoint of its expected lifespan, replacement often makes more sense. But there are exceptions—a high-quality appliance might be worth repairing even at higher costs.

We'll give you an honest assessment. If we think repair isn't your best option, we'll tell you. Our goal is to help you make the right decision, not just sell a repair.

What areas do you serve?

UDG Services proudly serves homeowners and businesses throughout West Michigan. Our primary service area includes Muskegon, Grand Haven, Norton Shores, Spring Lake, Fruitport, Holland, Grand Rapids, and Kalamazoo, along with the surrounding communities.

Not sure if we serve your area? Give us a call—we're happy to help and may be able to accommodate locations outside our typical range.

Is it safe to repair a gas appliance myself?

We strongly recommend against DIY repairs on gas appliances. Gas leaks, improper connections, and carbon monoxide risks make gas appliance repair a job for trained professionals.

Our technicians are certified to work on gas ranges, ovens, dryers, and water heaters safely. They have the training to detect leaks, ensure proper connections, and verify safe operation after repairs.

For gas appliances, the risks of DIY repair simply aren't worth it. Leave this one to the professionals.

My refrigerator stopped cooling—is my food safe?

Food safety is a legitimate concern when refrigeration fails. According to food safety guidelines, perishable foods can generally remain safe for about 4 hours in a closed refrigerator that's lost power or stopped cooling. A full freezer can hold its temperature for about 48 hours (24 hours if half full).

To protect your food: Keep the doors closed as much as possible, check the temperature with a thermometer if you have one, and call for emergency repair service. We offer same-day emergency service for refrigerator failures because we know how important this is.

When in doubt about food safety, remember: when in doubt, throw it out.

How quickly can you schedule a repair appointment?

We understand that a broken appliance disrupts your daily routine, so we prioritize getting to you quickly. In most cases, we can schedule your repair within 24-48 hours. For urgent situations—like a refrigerator that's stopped cooling or a water heater that's failed—we offer same-day emergency service throughout West Michigan.

When you call or book online, we'll find the earliest available appointment that works with your schedule. Our technicians arrive during a convenient time window, and we'll contact you when we're on our way.

How long does a typical repair take?

Most repairs are completed within 1-2 hours. Simpler issues like replacing a worn belt or faulty thermostat might take less time, while more complex repairs involving major components may take longer.

Our technicians arrive prepared with common parts and tools, which helps us complete over 90% of repairs on the first visit. If a part needs to be ordered, we'll schedule a follow-up appointment at your convenience.

How much does appliance repair cost?

Repair costs vary depending on the appliance type, the specific problem, and any parts needed. Simple repairs might run under $200, while more complex issues involving major components can be higher.

Here's how we handle pricing: We charge a diagnostic fee to come out and identify the problem. If you proceed with the repair, that fee is applied toward the total cost. Before any work begins, we provide a clear, upfront estimate so you know exactly what to expect—no surprises.

We believe in transparent pricing. You'll always know the cost before we start the repair.

How long do most appliances last?

With proper care, most major appliances last 10-15 years, though this varies by type:

  • Refrigerators: 10-18 years
  • Washing machines: 10-14 years
  • Dryers: 10-13 years
  • Dishwashers: 9-12 years
  • Ovens and ranges: 13-15 years
  • Water heaters: 8-12 years

Regular maintenance can extend these lifespans significantly. An appliance in the early part of its lifespan is usually worth repairing, while one approaching the end may not be.

Do you offer same-day emergency service?

Yes, we understand that some appliance failures can't wait. A refrigerator full of food, a water heater in winter, or a kitchen with orders to fill—these situations need immediate attention. We offer same-day emergency service throughout West Michigan. Call us and let us know it's urgent—we'll do everything we can to get a technician to you as quickly as possible.

Do you offer free estimates?

We charge a diagnostic fee for service calls, which covers the technician's time to travel to your location and thoroughly diagnose the problem. This fee applies whether the issue is simple or complex—proper diagnosis is essential for an effective repair.

However, if you proceed with the repair, we apply the diagnostic fee toward your total cost. You'll receive a complete estimate before any repair work begins, giving you the information you need to make an informed decision.

Do you offer a warranty on repairs?

Yes, we stand behind our work. All UDG Services repairs are backed by warranty protection that covers both parts and labor. If the same issue recurs within the warranty period, we'll return to make it right at no additional cost.

We use quality parts and proven repair techniques because we want your appliance to stay fixed. Our 90%+ first-visit completion rate reflects our commitment to getting repairs done right the first time.

Do I need to be home for the repair?

Yes, we ask that an adult (18 or older) be present during the service call. This allows our technician to discuss the problem with you, get approval for the repair and estimate, and demonstrate that the appliance is working properly when the job is complete.

We schedule appointments during convenient time windows and contact you when we're on the way, so you're not waiting around all day.

Are your technicians certified and insured?

Absolutely. All UDG Services technicians are fully certified, licensed, and insured. Our team receives ongoing training to stay current with the latest appliance technologies and repair techniques. We're qualified to work on all major brands—from everyday household appliances to high-end models like Sub-Zero and Viking.

As a Veteran-owned business, we hold ourselves to high standards of professionalism and integrity. When our technicians enter your home, you can trust that they have the skills and credentials to do the job right.

Still have questions?

Give us a call and we can discuss your appliance issue.

Call us (231) 533-2900
West Michigan best rated appliance repair service

Get In Touch

We'd love to hear from you! Whether you have questions about our services, need an estimate for repair, or have a question about our maintenance program reach out to us via the form or any of the other listed methods.

Contact Information

Phone: (231) 533-2900

We take calls 24/7 - Emergency Service Available

Our Team is ready to fix your appliances - Call or Book today!

Greg
Jessee
Alfred
Chris