Our Client Testimonials

Great service on our Samsung refrigerator. Greg did an excellent job communicating and helped us reaolve our problem. Also gave alot of good insight during the visit. Cost was very reasonable as well. I highly recommend and will be my go to for service for appliances in the future!

UDG Services LLC provided exceptional appliance service with impressively fast, professional and reliable repairs, standing out from others in terms of prompt washing machine repair in Muskegon. Toby was excellent to work with and we got a same day appointment which was very helpful. We will use UDG again and would highly recommend.

1st class experience. Arrived on time, quickly determined the problem, made the necessary repairs and explained the steps taken to resolve the problem. Would recommend again without hesitation. We are now big fans of UDG!

Greg Coopers service from UDG was fantastic! Will certainly use them in the future!

Felt mislead by an estimate we received. Over text I explained the problem with the dishwasher and was informed it would cost $80 to confirm and that that repair would be $200-$300 minus the $80 estimate cost. Guy came to do the estimate, confirmed the problem we knew it had and was quoted $350 to repair. The new dishwasher of the same variety is $400. I asked if it would be better to just replace and he said probably. I asked for install cost which was over $100 more than Home Depot or Lowes charges, and $150 more than we ended up getting installed professionally for. I asked if we went with them for the install if that would be minus the $80. He said no, which is weird. Felt mislead and a bit price gouged.

He could not get my washers meatal spring back on and said it would require more labor. Later called and see if there is anything they could do to make it right

My experience with this company exceeded my expectations. Service technician was pleasant, informed and professional. Explained process so I could understand, job was completed as promised. I would call them again.

Great job. Super fast and professional!

Very reliable and willing to work on any brand of appliance.

UGD services LLC provided exceptional appliance maintenance services, impressing me with their prompt and reliable professionalism from start to finish, resolving my stove range hood issues with eco-friendly appliance solutions. Love Toby!!

Since we're a bit rural we always struggle finding somebody to service us on short notice when things go bad, but they were able to get somebody out to us to fix our washer within 24h! Friendly, capable, and honest service--will definitely be calling them first next time something breaks!

Responsive, communicative, and personable. Our first experience with UDG has been very pleasant.

Very professional. Great communication, prompt service, and thorough diagnostic of my fridges problems. Best pricing I found of all the places I called, too. The part needed wasnt in stock, but they ordered it on Tuesday. It already arrived by Thurdsay morning and we are working to schedule a time to finish the repair. Totally going to use them again if I need an appliance repaired! 100% would recommend.

On time and very helpful

Owen and the crew were awesome. Timely service to get our dryer up and running again. Thank you.

Love these guys! They have a great team and experts when it comes to diagnosing your appliances. They come highly recommended.

Our dishwasher was fixed within a couple of days of our initial call to UDG for service. Toby diagnosed that a sensor wasnt working correctly, got it unplugged and replaced it all within minutes of his arrival.

Awesome. Very friendly and knowledgeable. Definitely recommend

We had a wonderful experience with this company! From calling and scheduling, to getting the job done- they made it easy. Both Greg and Chris were professional, thoughtful, and did a great job! Fair price and quality work! Would absolutely recommend them 100%!

Efficient and excellent service. Reasonably priced repair. Greg was super friendly too! Definitely recommend.

Our service was excellent. Our refrigerator died and Jesse was at our door the next day. Thank you!

Excellent service. On time, knowledgeable, fixed our problem and affordable. What more can you ask for.

On time, great service

Thanks for the great service. We highly recommend Greg to repair any of your appliances. Top notch.

Initially there was some miscommunication and no follow up appointment was made to make our repair. As soon as UDG was made aware of the issue they were very apologetic and quick to order the part and fix our stove. Excellent, professional, and friendly communication throughout the rest of the process.

Toby was extremely polite, professional, and knowledgeable. Thank you!

Greg is awesome and we will be calling him for all of our future appliance repair needs. Our freezer/fridge was starting to go out this week and we called him to troubleshoot. He quickly diagnosed the issue and told us it would not be worth paying him to fix the issue, and it would be more cost effective in the long run to replace our refrigerator. Greg was super helpful and was at our house promptly the next morning to deliver the new refrigerator we ordered and take the old one away. Highly recommend this company!

Greg and UDG services came through for us just before the Holidays. Grateful for their quick response and professionalism through the entire customer journey. From booking online, to Greg showing us the faulty parts within our appliance and the parts needed to repair, the entire process was easy and completely transparent. Grateful for UDG Services and their top notch service!

Honesty and straight forward diagnostic

Very knowledgeable and fantastic to work with. Our fridge is working again thanks to Gregs help.

The staff that cleaned my dryer and refrigerator were all very friendly and helpful. They answered all my questions. I would definitely recommend UDG services.

Highly Recommend UDG Services. Very responsive and flexible. Their communication was top notch and service tech was very professional

microwave not repairable

Professional and friendly team from start to finish. The technician was knowledgeable and took the time to explain everything clearly. I highly recommend!

Extremely helpful and professional! I would recommend them to anyone.

Good experience. Was on time and professional. I did especially like the communication via text for the appointment reminder and their anticipated arrival time. I would use UDG Services again.

Great service.

Greg and Chris did a great job fixing our oven. Professional, courteous and punctual. We will definitely use UDG Services in the future!

Highly recommend! They were able to set up an appointment the day after I called. They figured out the problem and ordered the part and got the job done. Gavin was very professional. Other companies we called before calling UDG Services never got back to us.

Very responsive and knowledgeable. Courteous and professional service. Thank you!

I had an excellent experience with UDG. I had a brand-new dryer that stopped working, and the technician came out promptly to troubleshoot the issue. After thoroughly examining it, he determined the dryer needed a new board and ordered the part. Another technician came to install it, but while opening the dryer, he noticed a loose wire that appeared connected but wasnt fully in place. He fixed the wire, and immediately, the dryer started working again. Instead of installing the new board and charging me $370, he was honest and transparent, informing me of the issue and confirming I wouldn't be charged for the second visitjust $80 for the first one. This kind of integrity and honesty is rare, and I will definitely be a customer for life!

Thank you so mush ,the service was excellent, and the worker was polite and efficient.

Toby went above and beyond to help

Quick and courteous service

Chris was very professional. I enjoyed his enthusiasm for repairing or stove. Very very helpful. And most of all he fixed the problem! Praise the Lord I am very happy. And will recommend anyone to this company and to him! Thanks

UDG Services LLC provides exceptional appliance repair services, boasting impressive speed, professionalism, competitive pricing, prompt communication, and reliable resolve to deliver top-notch home appliance maintenance solutions. Their certified technicians and eco-friendly appliance solutions warrant trust, comfort, and efficient furnace repair services that ultimately reassure home and business owners of prompt, routine, or emergency appliance repair in Muskegon alike.

We had an issue with the dishwasher and the guys at UDG came out and were very professional! I had texts as to arrival time and they were quick to figure out the problem, the new part was ordered and installed a day later ( hard to do with Kitchen Aid appliances ). We had another issue arise ( completely unrelated ) .. I text Chris from UDG at 9:00 p.m. and he got right back to us and set me up with a next day appointment! Second issue resolved very quickly and they were kind enough to give us a discount on price if you ever have an appliance issue and dont make UDG your first call, you can only blame yourself! Thanks UDG youve earned a loyal customer

UDG gave notice they received service order and would be here in 1-2 days. Shortly thereafter, they noted that they could come on the first day and asked if proposed timing would work for us. Subsequently, they arrived at start of the time window, performed the repairs, validated the working of the range, cleaned up and thanked us for the opportunity to be of service. It could not have gone any better.

This guy is located 4 minutes from me and their website says they service residential and commercial customers... I called for TV repair and was told they don't service residential customers. Isn't that false advertising?

Fast, curious, knowledgeable.

UDG was able to fit me in for a same day appointment, which is so appreciated when an appliance goes out. The problem was quickly diagnosed and the part needed arrived the next day. Thank you UDG for getting my laundry routine back on track!

Excellent service. Great people to work with

Professional and did a great job. Highly Recommended

Chris did a great job, friendly and explained everything that needed to be done in a timely manner

Thank you for fixing our oven. Your company was great to work with. Thanks for taking care of this while we were gone.

UDG Services LLC provided exceptional appliance maintenance services, with prompt and reliable turnaround times that met my high expectations. Their certified technicians offered competitive rates and transparent explanations for the work required, making it a hassle-free experience from repair to professional installation and follow-up. Chris was friendly and helped me understand how to maintain our dryer to avoid future issues. We will absolutely use UDG again for future needs.

Greg and Donavon gave us amazing service. Early ( with approval) to our appointment. He was fair, Honest and respectful. He could handle kids chattering all about. Family owned and focused business! We will be calling them next time we need appliance help, although hopefully not too soon, lol.

Gavin was hard working and thorough, but the problem was misdiagnosed and the wrong part was ordered. We will await news on timer price and availability. Once the problem was correctly identified, the company really went out of their way to make sure that the problem was solved. We will definitely use Greg and/or Gavin and UDG again in the future. They also fix other appliances too, and we will keep them at the top of our list.

Quick response, very personable and professional. Will definitely utilize their services again!

Good company to work with! Greg is very friendly, knowledgeable and respectful of women! He explained what was wrong with my family members 24 year old GE Profile washer and answered all our questions. Highly recommend.

Greg was great! He was super helpful and fixed my dishwasher in a timely manner. I also like that UDG is veteran owned. We are proud of our country and grateful to those who have fought for our freedom.

Greg not only fixed the dryer but did a very thorough clean out of the lint from the inside of the dryer and the vent lines. First load after dried quicker.

Toby was so kind and professional from the moment I answered the door. I was very skeptical using the online booking service, but as a single woman it will be my go-to. My tech was on time, knowledgeable, and didn't pursue an unnecessary problem to make money for his business. I wouldn't have known better. I told him my dryer wasn't working when it actually was. He operated with the utmost integrity. I would highly recommend UDG Services.

Excellent service! Very kind and trustworthy gentlemen! A veteran-owned company, respect was evident! I was impressed with the detailed inspection of the problem with my LG Dishwasher! The recommended part came in quickly and the repair was successful! The cost of the first service call was deducted from the total. The machine works like new. Other places I had called had told me it wasnt worth repairing because it was LG. I appreciate the extra effort to save this favorite dishwasher! Will use them for other appliance repairs as well!

Great job! Guys Knew exactly where the problem was. doorbell was fixed quickly. Great workers very knowledgeable!

So fast and great!

Greg was very knowledgeable about the issue with my fridge and got it fixed within a timely manner. Happy with the service he provided and the knowledge he shared.

Was very easy to book an appointment. Replace the igniter on the oven and helped fix the oven door.

Chris was really nice and helped me found out the thing need to be fixed for my clothes washer!

Service call was set up in the same day! On time and courteous.

Friendly, timely, communicative and honest! We will use again!

Nick came out within 24 hours to diagnose a problem with our Bosch dishwasher. He quickly diagnosed the problem, listening carefully to the history we gave. He recommended that it would probably be more financially expedient to replace it. We asked him to recommend a brand and a place to buy it. He even looked it up online for us. He was extremely helpful and took time to listen and answer questions. Also, after being asked He told us their services. I called them back within a week to set up an appointment to get our dryer vent cleaned. He offered me the next day or day after. He came out at appointed time and did an excellent, thorough job. We were very pleased and will definitely use them again. Reasonably priced. Nick was great.

Chris did a great job identifying and repairing the issue with our washing machine. He was on time, polite and very patient with us. I highly recommend!

Fast, professional, clean, courteous

They had to come out 3 times to fix the squeak from my dryer. The 2nd time was with the belt and rollers to fix it. They rested it and it sounded fine and left. They left the dryer on "fluf" and when it automatically started, it made a horrible screeching sound. I called the tech right back. He thought he knew what it was and could pick up the part. He offered to come right back to install it, but we were leaving home, so he rescheduled for the second business day and came out when he said he would. The techs were very pleasant and anxious to make everything right. I wouldn't hesitate to recommend them. 9/12/24 Dryer has continued to squeak and squeal at varying times so I called UDG back. They scheduled our service for the next day. Chris came out at the beginning of the hour window and had the problem diagnosed and fixed within an hour and didn't charge us. He was great, so polite and pleasant. AND the dryer really seems to be fixed. Thank you, Chris! 9/13/24 Chris had warned us that the "fix" might only be temporary. It was good for 1 load. I called UDG today to tell them that part would have to be replaced after all. Josh was so kind on the phone and told me he'd order the part and they would be out Monday. Chris called me 5 min later to say he had the part and was on his way. He was hear within minutes and had it fixed in no time. I highly recommend UDG. Thanks, Chris.

Quick response to my query; kept me updated; personable; efficient; reasonable cost. Am keeping Gregs number for future maintenance needs. Fixed my oven pronto!

Showed up on time and was very friendly. I feel he gave me the best advice for repairs and suggested a new unit!

Chris and his team were very professional and personable ,so happy we called them!

My Samsung oven would not warm up. I contacted UDG services and they schedule me for an appointment the following week. The serviceman inspected the oven and found the igniter was not working. He installed a new one and was finished with the complete repair in 30 minutes. So far, this was like every other service call. He then stated the repair cost was $350. I thought maybe the igniter was expensive so I asked him how much the part costed. He did not know. (When I did an internet search it was in the $25 to $40 range.) When I was incredulous that it was $350, he stated he could drop the diagnostic fee so it only be $270. I still thought this was on the high side for a 30 minute ignitor replacement. This comes to over $500 an hour for the labor fee. The technician did not provide any written billing for the work he performed. To summarize, the work was done adequately at an ridiculous price.

Great company to do business with! Greg got my refrigerator back up and running, saving me over $1000.00. I would use them over any other appliance repair company in West Michigan!

Chris was great!!! Very honest and worked with us so well, was able to fit us into his busy schedule and communicated excellently. Would recommend UDG ten times over!!!!

Chris was very prompt and professional. Got the job done and offered advice on how to keep things running smoothly.

Greg from UDG Service worked on my clothes washer through the warranty. It had stopped in mid cycle. He checked into the cause, ordered the parts, had them shipped to me. I informed UDG the morning the parts arrived and Greg had the washer running by 12 noon. Awesome working with them. Highly recommend. M.Lohr

Absolute best in appliance repair. They were quick, efficient and saved me a lunch break! Explained issues in as much detail as was needed. Chris did an excellent job!

Toby McCormick came on time. He was professional and efficient. I had a new dishwasher installed that was a challenge due to 1990s wiring and plumbing. So grateful for such great timely service!

Very professional and kind. Even when my toddlers asked 1,000 questions

We had Chris from UDG come out to look at our commercial oven, and grill at our restaurant. From beginning to end, they provided a stellar service. They arrived less then 12 hours from first contact. Easy to book online. They sent a heads up when they were coming. Chris was very professional, and knew what he was doing. Great communications & response time. We will definitely call them from here on out. Thank you Chris & UDG, this type of service is rare these days. WE SEE YOU

Definitely recommend this company. Not only were they able to come the same day, but they're extremely friendly and very professional. I wont call anyone else if I need another appliance repair done.

Called promptly. Arrived on time. Excellent communication regarding our appointment. Chris went above and beyond sourcing a part for our dishwasher, including working on Saturday. We highly recommend!

Personable technicians who know what needs to be done and make it happen. Kept us informed regarding part delivery and scheduling. Highly recommend UDG Services for refrigerator diagnosis and repair. Thanks guys!

I called and asked a question about a fridge. They gave me some really good information and I definitely recommend getting a hold of them.

UDG Services LLC provided exceptional speed and professionalism with their Appliance maintenance services, fixing our broken furnace and getting our home warm again quickly. They also provided competitive pricing and prompt, reliable results, giving us peace of mind with their Certified appliance technicians and emergency appliance repair services.

They did a great job, I also like the contact they made with you from start to finish.

Easy to call and schedule. Did great work. Friendly and professional. Back to doing laundry now. Washer and dryer repaired.

Diagnosed my LG OLED TV issues in under 30 mins.

Thank you so much for your service. I really appreciated Chris and his skill and his great demeanor as he worked on my appliance and fixed it. I will definitely do business with your service in the future. God bless !

Highly knowledgeable and professional. Went way above and beyond my expectations. I would highly recommend this company

Excellent service! Fast and reliable! Would highly recommend!

Toby was AWESOME! I called UDG about my leaking dishwasher. The appointment setup was quick and simple. Toby arrived the next day and replaced my water supply line quickly and efficiently. Highly recommend. Thanks UDG!

Great experience with Chris, so glad he knows just what to do with this refrigerator.